SB
Sewpaul B

1 reviews | Active since Mar 2014

12 Nov 2017, 12:32

Nandos Suncoast Quality of food drops drastically.

Being my wife's birthday, I decided to take her to the movie and supper at Nandos Suncoast, what a disaster. I ordered half chicken (hot) with frys, two rolls and a soft drink. My till slip number 807. On receipt of our meal, there was no plastic knife and no butter, I go to collect, the attitude is terrible.

I open up the meal, disaster there is no hot sauce on the chicken, it seems it was just taken from the griller and put into the packet. I just about had enough, the food was a total disaster this food was fit to be thrown rather than being eaten. We eat what we could and threw most of our meal in the bin. I must admit that the quality of service and food at Nandos Suncoast has dropper progressively and drastically.

Nandos if value your name you would investigate this complaint and correct the situation for future business. I will not be supporting the Nandos at Suncoast.

The evening was actually spoilt.

Thank you Nandos Suncoast

0
Replies (1)
Nando's
Nando's's reply13 Nov 2017, 12:06
Official

Good Day Sewpaul Baboolal

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Kind Regards,

Nando's Customer Care