Nandos Summerstrand - Poor Food Quality & Service

Item: Nando's
Rating: 2
Author: RochAA(C) Agram

Two weeks ago we ordered Nandos for Kerbside collection. The meal was supposed to be ready for collection at 18h30. At 19h10 I had to go INSIDE the store to collect the order.

The chicken was so rubbery, needless to say, we did not enjoy our meal.

Last weekend we ordered Nandos again.

Once again, the order did not come to the collection point. I had to go inside the store yet again. Once again, the order was ready and packed. They just did not bring it to the car.

We ordered extra sauce and a cheese garlic roll.

I took pictures of the food, the chicken was bone dry and there's no cheese on the roll even though that's what was paid for.

That was the second week in a row that we received pathetic service and the quality of the food was not up to scratch.

It's been a week since I contacted their customer care, along with the pictures I took and they still haven't responded to my email.

Bad services from that branch and from Nandos all-round.

Helpful (0)

Replies (1)

Nando's's replyOfficial

27 Jun 2020, 15:49

Good day Rocha

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 09 am – 10 pm (Including public holidays)

Nando's's reply27 Jun 2020, 15:49

Official