Nandos starving customers to death

I ordered food online from the Nandos Online service at 11:30a.m my order was confirmed to be delivered at 12:15, then it changed to 12:55, then to 14:35, then to 16:55. I still have not received my order and I am about knock off and I am yet to receive my order. I complained on their online system but no one acknowledged my cry. If Nandos has too much money to acknowledge the little people's money then they should close shop and stop starving us to death. Regards, Jabulile