1 reviews | Active since Nov 2017
Nandos should rename their chicken from flame grilled to boiled and bland
Every Friday is lunch order day at work. Nobody eats breakfast in the view of enjoying lunch together. This week it was Nandos. But how we regret that choice. The extra hot chicken with extra sauce that we ordered for came bland and dry. There was not a drop of sauce on the chicken but lots of water. The pita was tasteless and dry as well. When we called the branch to complain and requested a replacement of the order exactly how it should have been, the manager refused saying that she cannot replace it as we had already eaten from it. She was only prepared to help us by sending sachets of sauce to us but we had to wait for it as the driver was away and she could not say what time he would arrive back. Is that Nandos solution now - to cover up bland dry tasteless chicken with sachets of sauces? Really disappointed again Nandos! It seems there is no care for quality food and customer satisfaction anymore!
Dear Nishtha
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Dear Nishtha
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)