Nando’s Service Lets the Brand Down

We are regular patrons at Nando’s(for around 30 years ). Our entire family loves the freshness of the chickens,the exclusive taste of the brand ,all wrapped up with good qualitative service.On a visit from Pinetown to The Wild Coast Sun yesterday the 11/07/2025,we decided to lunch at Nando’s Shelley Beach for a sit in meal. Unfortunately, we Left with a bitter taste in the mouth and sad empty tummies.One of our order’s was strips and rice .This had two problems:the rice was not fresh ( Rice is not a regular order compared to chicken and fries so rice is generally kept frozen ) and it was also presented to us without basting sauce .It was dry .A humble request for extra sauce (60ml) was met with “Use the table sauce from the bottles “.Hell no , we are patrons hooked on the Nando’s flavour which gets the unique flavour from the basting sauce . The manager refused point blank to assist us with our complaint so we requested a refund.My wife had already started eating so we could not refund that meal and had to bag it .We settled for a satisfying meal at Barcelona at the Wild Coast Sun.We can safely state that the level of service from staff at Barlecos is exceptional.Hat’s off to the manager there.All in all we won’t be eating at Shelley beach Nando’s in the future .