Nandos Sandrige has the poorest service

I placed an order at 07:09 with Nando’s Sandridge. Latest estimate arrival is 2 hours later. I tried cancelling the order, calling the store and finally got hold of the call centre, that referred me to an option 2 that leads to a dead end call. Eventually I got put through to the call centre, only to be told that it is not their fault the order delayed, there is nothing they can do about it, ‘Uber is a third party’ and that I must take it up with Uber. Two hours later, no food, no help from Nandos and we can’t even drive to the Nandos Sandridge, because the store is closed. Very disappointed with Nandos