1 reviews | Active since Jun 2014
Nandos \Runs"out of chicken"""
Last night at about 21:30 I went to Nandos to procure chicken. I got to the counter and bought a full chicken meal with salad, PAID for it and took a seat to wait for my order...... <br> 20 minutes later without any warning, I am notifed, without any sympathy at all that the store has run out of chicken. In disbelief I ask the lady,who's name has eluded me, to repeat herself. I ask for the manager who in turn states we out of chicken , what must we do? I'm pretty sure that was a rhetorical question as she couldn't honestly expect me to answer that. <br> <br> Needless to say I had to get my payment reversed and no apology granted by the oh so not professor staff at Nandos. <br> <br> I went to another Nandos (San Ridge Mall, Midrand) and told them my story, and was advised that infact, there is NO ways they would run out of chicken. The most likely scenario would be them not wanting to serve/cook the chicken as they were minutes away from closing. <br> <br> This type of service is unacceptable. I cannot fathom why they would make me pay for my food, wait 20min and nonchalantly tell me they're out of chicken!! I am so livid and outraged that I'm grateful for this platform to just bring to people's attention
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)