MV
MISS V

1 reviews | Active since Aug 2015

03 Sept 2018, 09:03

Nando's ruined my babies birthday

i ordered a platter at Nando's Horison Village telepathically and received an sms as confirmation for my order. Which state that it will be ready in an hour (13:50) i got there and got a surprise of my life only to be told that my order wasn't done because the centralized number i called to order from didn't state what i wanted on my platter . here i am on my daughters birthday , people are waiting for the food and im being told this when they have my contact numbers and couldn't have the decency to pick up the phone and ask for clarity . it wasn't even busy. all the manager could say is to apologize and tell me that they can make me one quickly . Am i stupid to have called to place the order and waste time for them to quickly make the food. this is worst service and has to improvise and buy a platter at Woolworths which cost me more money and time. clap clap clap thank you Nando's Horison for ruining my child's special day.

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Replies (2)
Nando's
Nando's's reply03 Sept 2018, 12:22
Official

Good Day Nonhlanhla,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

Nando's
Nando's's reply03 Sept 2018, 12:22
Official

Good Day Nonhlanhla,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)