Nando's Rosmead Kenilworth Cape Town

I ordered food on Saturday 16 Jan 2021 at Nando's Rosmead Kenilworth Cape Town to the value of R 491 - I still have the order slip and payment advise. I have several photos of the "disaster" they sold me but happily took my money ! My order was taken at 18h07, and had to correct the cashier a few times in the process. We waited until at least 18h50 before our food arrived - numerous other customers arrived after us who ordered similar products but received their food long before us - utterly frustrating but left it at that. Our food was handed to us in a bag together with our cooldrinks - the Nando's employee showed NO interest in verifying that the order was in-fact correct. Nonetheless when we got to my vehicle we realized that we were given one cooldrink short - a Coke Zero. My son returned to the outlet to ask for the Coke Zero but was met with an assistant that seemed to have lost her voice and showed little interest. I walked back to the shop and had to rather loudly request my cooldrink to get a response. On arrival back home we sat down to enjoy our meal - what a disappointment to put it mildly! The food was stone cold. We ordered 3 mild peri peri legs - we received 1 peri peri and 2 Lemon and herb ! The chicken was nothing short of a disgrace - in fact mostly raw - not a trace of being flame grilled - in fact two was without a skin - unpleasant, nauseating and swimming in sauce..!. The liver and cassa pap turned out to be Hot Pot and Pap, with chicken pieces tougher than biltong - not to mention that I don't even know why they bothered to try and put chicken into this dish as we had to dig around in the thing just to find these jaw breaking sticks! The chips were small little pieces similar to what one would find at the bottom of a bag when it is empty ! - almost no seasoning and cold - one of the Chips packets contained so little chips I could have almost counted it on 1 hand..! I subsequently logged a complaint on the Nando *** site. Received an SMS thanking me for my "valued" feedback and a unique CAS number. Some person then called me and advised they sent me a "unique" CAS number and that the area manager will investigate and then be in contact with me. Well - sad to say - my complaint value appears not to be "valued" as claimed. The "UNIQUE" CAS number appears to be farce - as it is so "UNIQUE" that they don't bother to provide any feedback with regards to the number. The area managers call is still just words in the wind...