Nandos Rosebank failed on customer service deliver - Manager Simon Has bad attitude

Horrible experience, a colleague of mine and i are working late and we placed an order with Nandos Rosebank at 5h45pm on the 08th of October 2018. as i write this review we have not received our order. Their website has a phone number not clarifying it is a call centre number. Initially Precious called to find out where the order is as they have said we will receive an order in 45 to an hours time, whoever answered the phone said the order has left. We went downstairs waited about 10min nothing. We asked our colleague to phone she phoned and they said they will call Precious who placed the order we waited nothing. I came back to call again and i was on hold over 10 min trying to get hold of the store manager. Eventually the store manager answered and he said they never received our order, they will retake our order. my main issue with this experience is the attitude of the store manager is not acceptable, i spoke to him ( Simon by name) and we placed an order again with another lady after that i requested to speak to him and ask him what is the compensation for the bad treatment, and kept making excuses about the fact that it is a call centre issue it is not them, because they never got an order. As a customer i am not interested in your failing internal processes first of all you didn't make me aware that i am dealing with a call centre i find out as i am calling an being placed on hold, the fact that your call centre that your hired to provide you Nando's a service does not work it is not my problem. SImon You didn't even apologies that is unacceptable.....