DS
Dhiraz S
1 reviews | Active since Aug 2011
23 May 2019, 14:44
Nando's Rosebank - Aweful Meal + Terrible Support
I ordered food (Hot starter livers and a roll) on the Uber Eats app from Nando's in Rosebank. I firstly received a portion that was about half the size of the same order I purchased from Nando's Nelpark in Pretoria( Absolutely lovely experience at that branch I might add) just over a week ago. I even took a portion as a take away from Nano's Nelpark which was double the portion I received today. Secondly, I ordered hot and the livers I received had barely any of the basting sauce, was undercooked, and tasted like raw crushed garlic and nothing like what Nando's Hot Livers should. I reported the order on Uber Eats during my rating and was informed there was nothing they could do.
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Nando's's replyOfficial
24 May 2019, 08:34Dear Dhiraz ,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply24 May 2019, 08:34
Official
Dear Dhiraz ,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)