Nando's Rooihuiskraal

In light of recent news regarding the COVID-19 pandemic, and the dire economic impact it has had on the food industry, most especially fast food restaurants. With that said, you would think that outstanding customer service would be first on their list of priorities, as we consumers put our lives at risk, to support these businesses that have been inactive for over 2 months. My story is not unique and here's how it goes. I placed a telephonic order with Nandos Rooihuiskraal and was told that my order would be ready in 20min. Upon my arrival 30min later, my order was not ready, as from what I could gather their stoves/grills were not working properly and that in turn caused the delay. Nonetheless, I waited patiently for my order, when I eventually received the order, I took and I left. I got home and was ready to dig in, to my surprise the extra sauce I requested looked and tasted like ordinary gravy, the Peri-Peri potato wedges I also ordered were half baked and only had sprinkles of Peri-Peri on the top wedges. I was dismayed but still hungry, so I ate, hoping it wasn't as bad as it looked. Long story short, the next day I laid a complain with Henry, very helpful and competent young man, thank you Henry. The complaint was picked up by the store and this is what they had to say "apologies for the bad order you received, we will ensure that it doesn't happen again. Unfortunately, we cannot compensate you as there is no proof of the order being bad, perhaps if you had taken a picture you'd stand a better chance. What a load of nonsense, so would I, a paying customer, waste my time logging a non-existent complaint just because?? I am so disappointed in their lack of speed to service, customer service and the overall experience, it has been nothing short of dissatisfying.