Nando's Roodebasin: Subpar Service

I had a terrible experience at your Roodebasin store. I visited the store on 23 Dec 2020 for an in-store meal. I made an order at 19:25. Quarter chicken, chips & a roll plus an orange juice. This is generally a very quick meal in my Nando's experience. I waited and waited for over 30 mins for my food. After seeing a throng of people (who arrived and ordered after me) receive their orders before I got mine, I eventually asked for the manager. The manager came over and I told him the story. All he said was "let me ask the kitchen what's going on". No remorse, no apology, nothing. After an even longer wait, my food came out, still with no explanation. I am a huge fan of the Nando's brand. I am part of the FireStarters community and have even been to HQ and had the opportunity to meet and chat to uncle Robbie Brozin through mutual friends, but this is unacceptable. You guys really need to pull your socks up. Poor performance!