Nando's - Rivonia Drive thru

Had an absolutely terrible experience with Nandos Rivonia last evening. I placed my order at 6.27pm online and received an sms at 6.30 that my order should be in my hands at 7.15pm. As soon as 7.15pm passed - I tried calling the store and the number *** was not working at all. I tried calling this number 14 times as my kids were hungry. I them called the Nandos online number *** and spoke to a lady who didn't know what she was talking about as she told me to call back the same number I just dialed and press 2 and I should get through directly to the store. I did that and went to another operator Named Thanbang and I told him everything and he contacted the store whilst he had me on the line and by now my order was 30 mins late. The lady on the fone told me she is sorry but never gave me a reason as to why the order why late- she just said the driver is now on his way which meant that the order was never taken into account when I placed it at 6.27am. This is absolutely disgusting service to know that people who work in fast foods don't care about anyone - their attitudes are like "well sorry, your food is on the way". its almost like they are doing us a favour when actually we are paying for the food and that money is probably paying their salaries. Nandos Rivonia service delivery and staff are disgusting.