RG
Renata G

1 reviews | Active since May 2018

29 May 2018, 15:55

Nando's *******

Was totally ********** and sadly disappointed. Ordered one meal, was delivered a cheaper inferior meal. When I complained, I was asked for pictures, almost two hours later. Unfortunately as I am not aware of the protocol for complaints, I had thrown the food out. Now I am being told I will not receive a refund or a replacement meal. What sort of business are you running, if you ******* 10 people a day at R20-00 per person for the average working period of 21.67 , that is a pocketing of R4 334-00 a month per store. Might not seem like a lot but over a year it totals - R52 008-00. *******!

0
Replies (2)
Nando's
Nando's's reply29 May 2018, 18:31
Official

Dear Renata,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

Nando's
Nando's's reply29 May 2018, 18:31
Official

Dear Renata,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)