Nando’s Promenade Sucks

Second time bad experience with Nandos promenade. I placed an order for delivery this afternoon at 16:30. The confirmation sms and the app confirmed an ETA of 17:40. It is now 19:30 and i still haven’t gotten my order. I called in to the store about 4 times and was on hold for over 10-15 minutes each time, i cannot get through. I called again and dialled the option to place an order and what do you know, they answered within less than a minute. The agent couldn’t help, and had to transfer me again, please keep in mind that i am calling from a pre-paid cell phone. I was then placed on n hold again, after 13 minutes i dropped and called back. This time i selected the place an order option again and someone answered within less than a minute and i asked for a manager as i cannot be holding for this long its pathetic as i also paid online. They take my money but can’t assist to track an order. I even tracked the order through the app and got 2 references via sms. This agent transferred me to another agent and not a manager as requested. That is bad. Anyway, was on hold again for a while and then the store eventually answered. I asked to track my order and advised i paid and ordered this afternoon and still no delivery. They advised me they are very busy and the driver will be on his way shortly. This is really bad customer service. This is the second time at the same store. They charge for delivery and then have the audacity to confirm a false ETA. I could have collected if they had put the correct ETA