1 reviews | Active since Oct 2021
Nando's Preller Square horrible service
Dear Nando’s
On a rainy Wednesday late afternoon in Bloemfontein (which is a rare occurrence), I was too lazy to prepare supper. A not so rare occurrence, but alas, we all have our c****s. So, I placed an order, utilizing the Nando’s online application, and received an SMS instructing me to collect my order at around approximately 18:05 at Nando’s Preller Square.
I arrived at approximately 18:05 expecting to collect my order, but received a quit unpleasant surprise. I was told that I cannot simply collect, but had to stand in line with all the other walk-in clients who did not pre-order. After explaining to the server behind the counter that simply had to collect, I was literally pointed to the back of the line. Nando’s, what then is the use of having a pre-paid and collect service?
After queuing for about 10 minutes, a second till opened up, and the server offered to assist the person standing behind me. Did I throw a tantrum? Yes. Should you be surprised? No. When I was eventually served, they realized that my food was lost, and not packed yet. While I waited a little longer, another gentlemen came to the counter, also with a prepaid order. He was assisted almost immediately, without being pointed to the back of the line. You bet I was upset. Your staff ruined the treat I allowed myself with your abysmal service.
Nando’s, please ask your Preller Square store manager and staff to stand on the porch of their store, and at look at what they can see: Steers. Fish Aways. Burger King. Spar. Literally around the corner, another minimum of 5 other similar outlets. When they are standing there, looking at their competitors, they should smile and wave at me. Because that is where I will be.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity toimprove the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity toimprove the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)