1 reviews | Active since Oct 2016

28 Oct 2016, 21:12

Nandos poor service

<p>Very much frustrated with Nandos in springs ...the service we received was very poor from both the staff n management ...we came in for supper and ordered a sit in with my family so we decided to sit outside. ..we asked for the table to be cleaned and the next thing we saw a tray of food coming to a dirty table and worse part no cutlery was provided and were asked to go fetch the cutlery ourselves....we asked for the manager and she told us if we were given cutlery it would be a favour. I mean we paid for the service here why are we being done favours for good service </p>

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Replies (1)
Nando's
Nando's's reply29 Oct 2016, 11:55
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)