IM
Itumeleng M

1 reviews | Active since Feb 2011

10 Jul 2015, 14:26

Nandos poor Service

went to nandos on 04.07.2015 at round about 6 at the Glen shopping centre in Johannesburg. we waited in a long line for some time me and a friend of mine but we really didn't mind seeing that we were really craving for Nandos. But with my low sugar levels I had to eat since I had not eaten the whole day. so anyway we got to the front of the counter and we ordered and they asked it we wanted a take away or sit in, so we said sit in. ok fine so they gave us a number and we went around the shop looking for a seat through out the whole shop only to find that the restaurant was full, we asked the manager to get us somewhere to sit and she rep**** by saying there is nowhere to sit. Yet she was looking around on the floor and could have told her staff to tell people they are full and can only do take aways. So instead of apologizing she just rep**** and said\do you want a take away or your money"wow what an attitude. so automatically we took our money. Extremely disappointed in Nandos. """

0
Replies (1)
Nando's
Nando's's reply10 Jul 2015, 15:37
Official
Hello Itu123,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)