SM
Shalane M

1 reviews | Active since Nov 2017

22 Dec 2021, 10:45

Nando's poor quality

Absolutely Disappointed with this restaurant. I ordered via Uber Eats on Monday 20 December 2021. The food was dry and tasteless. I complained and the manager called, apologized, and said next time I should ask for more sauce. Clearly (from my pic) you can see how dry it was. I was appalled. Needless to say, I won't be ordering from them anymore. All the times I ordered Nando's, I never once had to ask for more sauce because it was always enough - so this is a first!

Pedros is MUCH better.

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Replies (1)
Nando's
Nando's's reply22 Dec 2021, 17:47
Official
 Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays) 

Best regards,