tV
tracy V
1 reviews | Active since Oct 2013
06 Aug 2019, 13:39
NANDOS PLATTEKLOOF - UNHAPPY CUSTOMER
Today was the 2nd time we purchased 5 x payday meals when we received, chicken hardly had any sauce (even when you order extra sauce) no butter with our rolls (06/08 rolls was not fresh at all) :( Although this is a special priced item as a client you still expect to receive the best quality meal.
It is very disappointing when you look forward to enjoying a lovely meal and your expectations are not met.
Will think twice to go back to Nando's Plattekloof
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Replies (3)0
Replies (3)
Nando's's replyOfficial
06 Aug 2019, 22:01Good day Tracy
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
Nando's's reply06 Aug 2019, 22:01
Official
Good day Tracy
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
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tracy V's updateReviewer Update
13 Aug 2019, 13:26Thank you to Reinette for the prompt response and for rectifying the experience with Nandos Plattekloof.
Everyone was very happy with their meals today and thank you for the delivery to our office, Much appreciated.
Everyone was very happy with their meals today and thank you for the delivery to our office, Much appreciated.
tV
tracy V's update13 Aug 2019, 13:26
Reviewer Update
Thank you to Reinette for the prompt response and for rectifying the experience with Nandos Plattekloof.
Everyone was very happy with their meals today and thank you for the delivery to our office, Much appreciated.
Everyone was very happy with their meals today and thank you for the delivery to our office, Much appreciated.
tV
tracy V's updateReviewer Update
15 Aug 2019, 09:29Once again .....we ordered and horrified at the meals we received....i fail to understand that the day before our meal was perfect because the manager arranged it as we complained.....chicken was dry as hell and when someone orders and pays for meals you expect it to be perfect ....no extra sauce which was requested, how does nandos just think they can tell their customers NO BUTTER.....its seems the attitude is "VAT JOU KOS EN HOU JOU MOND EN EET WAT ONS GEE"...as if the cook is doing us a favor..........THIS IS REALLY NOT ON!!!!!!! NANDOS PLATTEKLOOF PLEASE GIVE CUSTOMERS WHAT THEY PAY FOR NOT WHAT YOU THINK THEY CAN GET!!!!! SAD BUT TRUE, I have sent an email to the manager Reinette but no response.....
tV
tracy V's update15 Aug 2019, 09:29
Reviewer Update
Once again .....we ordered and horrified at the meals we received....i fail to understand that the day before our meal was perfect because the manager arranged it as we complained.....chicken was dry as hell and when someone orders and pays for meals you expect it to be perfect ....no extra sauce which was requested, how does nandos just think they can tell their customers NO BUTTER.....its seems the attitude is "VAT JOU KOS EN HOU JOU MOND EN EET WAT ONS GEE"...as if the cook is doing us a favor..........THIS IS REALLY NOT ON!!!!!!! NANDOS PLATTEKLOOF PLEASE GIVE CUSTOMERS WHAT THEY PAY FOR NOT WHAT YOU THINK THEY CAN GET!!!!! SAD BUT TRUE, I have sent an email to the manager Reinette but no response.....