Nandos Phoenix Branch WORST CUSTOMER SERVICE EVER!!!!

So on the 26th of July i get to Nandos Phoenix Branch in Durban. I order over R300 worth of food and my order takes 40 minutes. I get up to speak to a staff member and ask "what is happening with my order". Low and behold, the food is ready on the counter but no one called my number.

So as I try request Uber home my battery dies. So i speak to the manager (BERYL) to ask her to please put my phone on charge or allow me to call a family member as they do not know I am at Nandos. The manager refuses. I ask her what am I to do as they took so long with my order my battery died. She replies saying, 'I dont know what you are going to do". And walks away. I then realized I am stranded. How do you do that to a regular customer who has chosen to spend her money at your franchise. What terrible Customer Service. I work in Customer Care and never would we allow a customer to be stranded.

That isnt the worst part. So i sit for about an our in the store, with full tears pondering how am I getting home. Eventually I build up the courage to approach a customer to ask them to make a phone call, and burst into tears. The staff then looks at me and smile, making me a joke. This just tore me apart, mind you I am pregnant. I have never felt so disregarded as a human being. A stranger offers to take me home. I am forever thankful to that Good Samaritan

I will never step foot in that store again.