Nandos Pavillon - NO CUSTOMER CARE

Having the used to travel a lot this was our first time in Nando's restaurant in Pavillon in KL Malaysia . Already when you stepped in the restaurant there was not a good welcome . We ask to have a seat inside to one of the waitress but she just raise her hand and in show us the place . It like we are troubling her we came to have lunch there . The place wasn't full . We order our menu . We order a starter and main course . After sometimes our menu arrived . We notice that it is not the starter but a main course directly . The food we ordered and the one that arrived look different . Never mind we say that it may be different from one Nandos and other. We took our main course waiting for the starter after .... To our surprise later another main course arrived . We call the waitress and ask about it . She says that she cancel our order the starter one ! She says that they wrongly bring another order to our table and cancel those we order before . Its have been years that I have been travelling and eating in chain restaurant but it was FIRST TIME that i saw a waitress cancelling a client order without informing us and forcefully bring another one. The best thing is that they want us to pay those thing that we didn't order. Upon refusal they take out those that we didn't order from the bill. They haven't even apologized or say sorry for what happen . The were angry at us because THEY bring the wrong order on our table !!!! Fortunately not Nandos have the same customer service and for sure if i am in KL i won't eat nandos at Pavillon .