Nando's Pavilion - Poor Customer Service

On Saturday evening (10.06.2023) we visited Nando's Pavilion in celebration of my brothers birthday. Meals were ordered and well presented, however, what **** beneath the surface was very disappointing. At the bottom of the plate was a strand of hair which was curly and did not belong to either one of us sitting at the table.

Upon discovering this hair (which was at the bottom of the plate... underneath the food) we called the manager. We explained to him that this was found underneath the food and how was it possible for hair to end up there. All we wanted to do was inform him to take stricter health & safety precautions but he got really defensive insinuating that the hair could have come from anywhere. How is it that the food comes straight from the kitchen onto our table and then the hair end up under all the food. We did not want freebies or to cause a scene but he was getting all worked up but I did mention to him that I will be taking his behaviour to social media. (Picture is available)

The food was good but you get 1 star for your pathetic customer service.