NANDO'S PATHETIC SERVICE METLIFE PLAZA

Item: Nando's
Rating: 1
Author: Tanja R

On Sunday, 23 June 2019, at 17:00 we went out for supper in Port Elizabeth at the Nando's Branch At Metlife Plaza...

I'm still in COMPLETE SHOCK AND UTTER DISGUST!!!!!! On arrival there was NO ONE to help us to be seated. So we went to sit at a table... Only to discover the tables plates on the table was all dirty as was the table... There was only 2 customers in the whole restaurant. One was already helped. So being busy was NO EXCUSE.... Seated.... AND NO HELP of any kind... Most of the staff members were sitting at a table at the back enjoying a meal... another staff member was on his phone... When I showed the lady whom I had to call for service and asked her what the hell was going on here no eye contact was even made with me and she didn't even try to apologise... Whilst the staff sitting eating and on their phone thought this was a MAJOR JOKE...

Needless to say I got up VERY ANGRY and Left Nando's...

SO... MY CONCLUSION MR OR MRS OWNER...

YOUR STAFF HAS NO IDEA AT THE VERY LEAST WHAT CUSTOMER SERVICE IS... IN FACT... THEY DON'T EVEN HAVE MANNERS...

KEEP UP THIS SERVICE TO THE PUBLIC AND YOUR STORES DOORS WOULD BE CLOSED WITHIN A MONTH THANKS TO YOUR STAFF...

PEOPLE TALK AND WE ARE NOT THE ONLY CUSTOMERS COMPLAINING ABOUT YOUR STORE. AS YOUR STORE IS JUST AROUND THE CORNER FROM MY HOUSE I MUCH RATHER TRAVEL THE EXTRA DISTANCE AND SUPPORT NEWTON PARK. THE STAFF THERE IS ALWAYS FRIENDLY AND ON THE BALL..

DISAPPOINTED AND MOST DISGUSTED... WILL NOT RECOMMEND THIS BRANCH AT ALL

KIND REGARDS MRS TANJA LE ROUX ***

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Replies (1)

Nando's's replyOfficial

24 Jun 2019, 11:45

Good Day Tanja

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 9am – 10pm (including public holidays)

Nando's's reply24 Jun 2019, 11:45

Official