1 reviews | Active since Nov 2013
NANDOS- PATHETIC SERVICE
I called in the Nandos Umhlanga village store for an order. I told the gentlemen that answered the phone to make sure my order is made as i have requested. He assured me all will be well. When my colleague fetches the order and brings it to work the order is all wrong. We requested for well done chicken.... the chicken was still roar, we ordered extra basting as the chickens are normally dry .... no basting was put at all. No butter, no sauce, no serviettes, cutlery was given as we had ordered meals. This is dam pathetic and frustrating, The guy that answered even requested that i come fetch the order as they have only one driver and out of courtesy i went and fetched the order.<br> This is not the first time. The last time which was 2 weeks ago i ordered at 12pm and only received the food at 1.30pm when my break was over.<br> I called the customer services and ask for a contact number for the area manager the lady Sally Nkomonde refuses to give me the number. I mean KFC gives there area manager number out as they have nothing to hide , i don't see why Nandos cant do the saem.<br> <br> Dissapointing
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)