Nando's Ormonde LACK OF SERVICE

I placed an online order today, 13th December 2019 at 18:30.

Received confirmation at 18:37 that I would have my delivery by 19:25.

At 19:39 I phoned to ask where my order was, I spoke to Tebogo the manager. I was told that my order had left 10 minutes before. I phoned again at 20:05 to be told that my order had left and that he would phone the driver to find out where he was in phone me back.

At 21:04 we phoned again and spoke to Tebogo again asking where our order was. He told us that our order was delivered. We informed him that we infact had nit received our order. We also asked him why he didn't return the call he said he was going to. He said that when the driver said the order was delivered he thought he didn't have too.

Tebogo didn't know what to tell us and he said he would have the store owner call us.

I find the service we received lacking any effort of customer service, that after 3 escalations still no food.

Expecting a response but not sure if I am going to get one