Nandos - officially on my disappointing and pathetic list.

Each trip to Nandos always ... I can now safely and confidently say, ALWAYS turns out to be a disappointment. While I do understand that feedback would help in making a difference, however does management not see fit to frequently train staff to make sure they don't drop the level of service or importance in creating a good customer experience?, from the person that takes the order to the person that prepares the meal, it's the same task each day, how do you stuff this up, is it that freakin` difficult? It is like they will purposely undercook the chicken if I state it must be well done, on the most recent trips, I have not once, received the meal as ordered, the burgers fall apart, the kid's meal is sloppy and untidy, I ordered 3 and they punch in 1, having to wait further while the new order is processed, we`d spend anything from R300-500 at a time, I don't think it's asking a lot, to prepare the meal properly that I have paid for. What`s the point in having cheeky ads, to draw customers when the in-store experience and meals are pathetic.