Nandos not so good

Nando's in mamelodi crossing, Denlyn. The service was good, had a short waiting time, the cashier was friendly and efficient and informative but my food was nothing short of disappointing. Unfortunately I threw away the receipt so I wasn't able to make a review on their site. I bought 12 winglets and full chicken cut into 8 pieces. The winglets which I expected to have that famous Nando's sauce were barely hot and the chicken which I saw when I got home was dry, could swear it was old, been there for days, a little burnt and very little sauce. I ordered mild but it was somehow bland. Nothing like the Nando's im used to having. It was disappointing because after waiting for so long for nandos to open close by I was excited to now have it there but now I don't know if I wanna support that franchise.