Nandos Newmarket poor service as usual

I visited the drive through last week on the 26/01/2026 I ordered a veggie wrap with cheese ,a quarter chicken meal extra hot and well-done ,Starter *****s well done as well,extra sauce.i get to the collection window and the order is not well done and there is no cheese as I was not charged for it as the cashier who took down my order left it out,anyway I accept this and collect my meal,my wife was disappointed but we all make mistakes so let it be.

I visited the drive through today at about 15:15 there is no response after several minutes,so I go to the next window,there is no cashier but I can hear laughter at the back,I go to the collection window I ask the staff member why there is nobody at the drive through and at the cashiers window they call the manager Conny,who makes an excuse the cashier went to get a new headphones,she then takes my order by writing on a till slip,I give her my order and also explain how frustrating this service and experience is ordering particularly from this store she then requests that I pay untapped my card and I am handed a receipt.

The drive through starts getting busy and I look at my receipt and see yet again an item is not on my receipt,I call the manager and inform her that the Mac and cheese I ordered is not on my receipt,she apologises and says she did not hear me.

Then the cashier informs the other clients on the drive through that I refuse to move from the front of the drive through,which I was never told to park in the designated waiting bays,which was full anyway.Otjer clients starting blasting their hooters using vulgar languages as well as ****** remarks to me cos they thought this was my fault and I was standing at the front of the line for no reason,they were also getting their orders faster and their orders were handed to them through the cashier window.

This was a very traumatic experience and I hate to think what could have happened ,I could have been assaulted and all for supporting Nandos.... Now guys I ask you how many times must I complain which clearly is falling on deaf ears as nothing is improving at this store and I said it in the past but this time I mean it,I will not be returning to this pathetic store and I think that management should intervene as enough is enough,I could have been injured and the remarks hurdled at me were hurtful.I support Nandos weekly and my minimum spend is R200 Rands or even more weekly but I really can't take this poor pathetic service anymore.