OG
Omar G

1 reviews | Active since Jul 2018

05 Jul 2018, 17:35

Nandos Newlands West ***********

Ordered delivery order @ 4:25pm. Was told not more than 45 mins. An hour has passed . No order. Called back store and informed that my order is only now being prepared! Further they don't have stock of 2L Coke ! Previously I ordered and they failed to include any condiments whatsoever however I didn't have the time to inform them then and let it slip. Now however I'm totally unimpressed!! Nandos! Take note! You are losing clients .. your prices aren't value for money anymore therefore I expect..no I demand better service!

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Replies (1)
Nando's
Nando's's reply06 Jul 2018, 10:55
Official

Good day Omar

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)