1 reviews | Active since Sept 2014
Nando's New Market terrible experience.
Terrible customer service from the Nando's New Market branch in Alberton. Ordered a meal for my family and I and we could not even finish it due to the choking smoke caused by the "cleaning of the grill". The customer seated in front of us got up and left his meal as he started to choke on the smoke. Shortly after this my son also started to choke on the smoke at which point we had to leave our meal and stand outside for fresh air. The manager "Mpho" made us wait 15 minutes outside to come and tell us that she is sorry but she was on the phone... she told us that sorry but there is nothing she can do and walked away. I requested a refund as I could not even enter the restaurant due to the smoke. This was one of the Nandos franchises that we always supported. Overall poor customer service and Mpho will definitely bring this establishment down with her lack of customer skills and zero managerial skills. Will not be returning back here.
