1 reviews | Active since Nov 2014
Nando's Miss the Chips and Miss the Point
Yesterday I went to Nando's Suncoast Casino, Durban. I bought a full chicken special with 3 sides including a cold drink. I added large chips.
When I got home I realised that they did not put the chips. I tried calling them but the phone was endlessly engaged. Being tired and hungry I had to eat whatever I had. So, today I go to Nando's with the receipt and explain their omission. All I was asked was "Why didn't you come back yesterday?" And the next I was given my. Chips 24 hours later and off I went.
What shocked me was not that they omitted putting chips in my order which is understandable and can be forgiven but that there was no apology at all. That shocked because it was not just about chips but acknowledgement of the mistake and apology.
So, Nando's you missed the chance to show that you have a very customer service and I am very disappointed and shocked.
Dear Risenga
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Dear Risenga
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)