TA
Tishana A

1 reviews | Active since Jan 2019

01 Jan 2019, 15:41

Nando’s Meyersdal putrid disgusting service

On 01/01/2019 I ordered a family meal over the phone from Nando’s Meyersdal at 12:30 pm it is now 15:30 pm and my family is starving with no food still. I called the store and the manager was the most unhelpful and unprofessional store manager I have ever felt with in my entire life of the fast food industry... he said and I quote “ sorry sir there is nothing I can do, your order is out and you will have to wait for it. I live 2minutes drive from the store under 2km away and I am soooo disappointed in Nando’s for this disgusting service. I will convey this message to all my family and friends in the Area and I will no longer be supporting this store due to the worst customer service I have ever experienced in my life . I had a similar incident with kfc Meyersdal where I was given the wrong order and they rectified everything and the meal was given on the house. I urge Nando’s to contact kfc and get training on how to treat paying customers in future. Disgusted

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Replies (1)
Nando's
Nando's's reply02 Jan 2019, 17:26
Official
 Good Day Trishana
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. 
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. 
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. 
PERi-PERily yours, 
The Nando's customer care team 
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)