Nando’s meadowdale cancels orders 45 minutes later or tell u d meat is frozen

Nando’s meadowdale is so unprofessional. I placed an order on uber eats. It was confirmed at 10am by the restaurant to have received it. At 10:45am which is 45 minutes later, the decide to cancel my order. Why is this branch so unprofessional. If we go buy there, in most cases they will tell you to wait because the meat is frozen. These are the people who only open at 10am. Doesn’t your staff know that they will be selling meat the next day? Why is your service always pathetic ?