Nandos manager Nomphilo can't even work till and has no customer service

I visited the store in Balito at Lifestyle center and I was going to sit in and have a meal,I ordered and then I could see that the person at the till who I later learned is a Manager could not operate the till to place my order but then whilst I waited whilst she was banging and tapping the point of sale machine she then was screaming in Zulu calling another employee to assist me,whilst shouting in my ear and screaming in my presence,I then demanded to speak to a manager that is when she confirmed to me that she is the manager and I requested another manager that's when she called the store manager Zak who then did not apologize but stated that he could sort the problem.out,I requested the cell number of the area manager and I was given a cell number for Sherwin Pillay the area manager,I called him and addressed my concerns with him and he was more worried about me not reporting this matter and he will investigate.I then after 10 minutes or so got a call from Zak the store manager who now only apologised and stated that he had investigated the matter and he would take disciplinary action against the manager Nophilo.I informed Zak that whether he takes disciplinary action or not on his staff member does not concern me what does concern me is that I was so frustrated with the poor service I received that I walked out of the store and I confirmed that I and my family would never return to that store or support Nandos again,now I understand why Pedros is causing a huge disruption to Nandos as their customer service is far better than Nandos.Keep it up Nandos you will slowly close down store by store....