Nandos management ***********

<p>On Friday night 05/08/2016 at 19h30 my wife and I and two of our guests visited Nandos Fairy Glen to get take aways. To my disgust, and to the disgust of several other patrons in store, we all were told there are no chip. A simple sorry was given and all the blame put on the supplier. With all the R1000s Nandos spend on advertising and promoting their international renowned brand I would have expected the managers in store to address their mistake in a better way than just blaming the supplier. To add chips or a side to a burger is only an additional R10. I assume the cost price of that side would be no more than R5. If management admitted they *****ed up the potato order but offered a free side in lieu of this mess up, it would have been easier to accept their sorry and would have kept the Nandos image and reputation intact.</p> <p> If they sold 500 orders offering a free side of cost price of R5 it would total loss of R2500, which they could recoup from their potato supplier. Nandos spends way more than R2500 a week on advertising</p> <p> </p> <p>I do not complain to get free stuff, though a sorry that costs Nandos something is easier to accept that just sorry it was our suppliers problem. I logged a complaint on Nandos’ website and received a sms on 07/08/2016 reference number 100062 saying my complaint was received. No one from Nandos ever contacted me so a week later I logged a second complaint and Kwihanyuw, Fairy Glen store manager called me on Tueday 16/08/2016 and again put all the blame on the supplier. He offered me one free portion of chips, which I took as an insult. Later Nandos customer care called to confirm if a manager had contacted me and if I was happy with his response. I said no I was not. I was told the area manager would contact me. Instead a lady called and she too was one of the Fairy Glen store managers. She invited me and my wife to come enjoy a complimentary meal over the weekend and said she would leave the necessary notifications for the other managers. Shortly thereafter I received a sms to say my case was resolved. On arriving in store on Sunday, Kwihanyuw only wanted to give me 1 complimentary portion of chips as he said that what he offered and that the case was resolved.</p> <p> </p> <p>Is this how Nandos treats their customers? I vow never to put a foot into Nandos again if this is how they treat their guests. </p>