1 reviews | Active since Apr 2019
Nando's make me wake 17hours and counting for a paid meal
It's been 17 hours now and I'm still waiting for my PAID meal.
It was last night at 20:29pm to be exact when I places an order online. As usual the first thing that happens is that the money get deducted.
We then receive confirmation that the food will arrive at 21:15pm,ok.
Comes 21:30pm I call Nando's Phoenix Plaza which my order went to, they said they have no idea what we are talking about. How helpful is that? IV been calling the store, calling helpline and customer care all I get is they will call me back.
So we go to bed hungry wake up and there's still no food or communication from them. I called them today again and all they can tell me is that they will compensate me R25 for delivery. Now is that all you offer to a loyal customer who used way more then R25 airtime to call you to find out weres my order THAT HAS BEEN PAID FOR?
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)