Nandos Mafikeng bad customer service

Very poor service I got from Nandos mafikeng. Placed an order online whilst waiting for my partner. Few minutes before I could pay for my order he arrived then I ordered for him as well and we decided to sit in. Asked the cashier Thulisile and she gave us the sit nr n promised to bring our food. 20/30 min later we then asked why our order is taking long, the lady that assisted went to check and our food was packaged for collection, when Thulisile was asked "she forgot". Never bothered to come apologize, we were served cold food, no cutlery, no serviettes!