NANDOS LOSING LOYAL CUSTOMERS AND THEIR NAUSEATING AUTOMATED REPLY MESSAGES

NANDOS SERVICE IS DISGUSTING, I CAME HERE TO LOG A COMPLAINT. AFTER READING THE REVIEWS FROM CUSTOMERS I REALISE THAT THEY CARE NOTHING AT ALL FOR THE PEOPLE WHO BUY FROM THEM. THEIR HEAD OFFICE RELINQUISHES ANY RESPONSIBILITY WHATSOEVER FOR HOW THEIR FRANCHISEES TREAT THEIR CUSTOMERS. THEY ARE UNDER THE DISILLUSIONED IDEA THAT THEIR AUTOMATED REPLIES ARE CATCHY BUT THEY ARE INFURIATING. I FORGOT MY TAKE AWAY ORDER AT N1 PETROPORT AFTER A HEAVY STORM HAVING SAT IN TO HAVE SOMETHING TO EAT. WHEN I GOT TO JOBURG AN HOUR LATER AND REALISED I'D FORGOTTEN MY ORDER I CALLED THE TELEPHONE NUMBER ON THEIR TILL SLIP. 010 612 .........I SPOKE TO A LADY WHO PROMISED TO CREDIT MY ACCOUNT OR FETCH THE ORDER WHENEVER I WAS TRAVELLING BACK TO LIMPOMPO. (ALL THE WHILE I WAS COMMUNICATING WITH THE WRONG BRANCH N4 PETROPORT, THE TELEPHONE NUMBER ON THE N1 TILL SLIP IS WRONG. I ONLY REALISED THAT WHEN A FRIEND WAS TRAVELLING FROM LIMPOMPO AND I ASKED HIM TO PASS BY AND GET MY ORDER FROM THE LADY. WHEN HE GOT THERE THEY TOLD HIM THEY KNOW NOTHING OF MY ORDER, HE GAVE ME THE PHONE TO SPEAK TO AMOS(SO CALLED MANAGER)HE TOLD ME THEY DONT HAVE A LADY BY THE NAME OF WINNE WORKING THERE AND ANYWAY IF A CUSTOMER FORGETS AN ORDER THEY THROW IT AWAY SO THEY WONT BE ABLE TO ASSIST ME. I ASKED FOR THEIR PHONE NUMBER, HE SAID IT'S 012 5.........., NOT WHAT IS ON THE TILL SLIP (THEIR FAULT). WHEN I CALL THE 010 612....NUMBER BACK AND ASK THEM WHAT THEIR STORE NAME IS, IT'S N4 PETROPORT (THESE PEOPLE WERE WILLING TO HELP CREDIT MY ACCOUNT OR REPLACE MY ORDER BUT I HAD NOT ORDERED FROM THEM) I CALLED HEAD OFFICE CUSTOMER CARE, THEY TOOK MY COMPLAINT AND GAVE ME A REFERENCE NUMBER, THIS MAN NAMED AMOS (SO CALLED MANAGER) FROM THE BRANCH FROM NI PETROPORT CALLS ME TO SAY IT IS NOT THEIR FAULT THAT I LEFT MY ORDER, IF A CUSTOMER LEAVES AN ORDER POLICY AND PROCEDURE SAYS THEY MUST THROW IT AWAY, AND NOW ALL OF A SUDDEN THEY COMMUNICATED ABOUT IT, IT SPOILED AND THEY HAD TO THROW IT AWAY BUT WHEN MY FRIEND PASSED BY HE CLAIMED THEY KNEW NOTHING OF THE ORDER. THAT'S AN ORDER OF R400.00 THROWN AWAY (ACCORDING TO THEIR STORY). I CALLED CUSTOMER CARE HEAD OFFICE AGAIN THEY SAID THERE'S NOTHING ELSE THEY CAN DO THEIR JOB IS TO RECEIVE COMPLAINTS AND FORWARD THEM TO THE BRANCHES(ONLY) OTHER THAN THAT THE BRANCH SHOULD SORT IT OUT. SO WHY THE HELL DO THEY HAVE A CUSTOMER CARE LINE? I DON'T EXPECT ANYTHING BETTER FROM THEM, THEY'VE JUST LOST A VERY LOYAL CUSTOMER. NOW EVEN PICTURING THEIR FOOD IS REVOLTING AND DISGUSTING. THEY TAKE THEIR CUSTOMERS FOR GRANTED....TO HELL WITH NANDOS.