Nando's losing its name
I find myself having to write a very unfavorable review on what was once a good food take away and franchise. I have been frequenting the Nando's in Leaping Frog for several years but will no longer be. After the numerous system failures and disappointing meals I have finally accepted that there is no management capabilities, no quality control and just a sheer lack of customer care.
On Tuesday, 12 September 2017 I had my last meal from Nando's Leaping Frog. Taking an hour to deliver my food in Pineslopes I received my food for the evening . Upon opening the packet I found a broken liver box which had leaked all over my kitchen counter, re-fried and cold potato wedges and a soggy messy excuse for a burger. It was my fault for paying before checking my order however I phoned them back and told them of this disgraceful excuse for service and how they pack their meals. The operator apologized and said she will redo the food and send it through. 2 portions of livers, 1 burger meal, and a strips and rice.
Half an hour later our food arrives packed properly. Unfortunately the burger was dry and inedible, the wedges were just as stale as the last, and lastly the livers were under cooked and also inedible.
As a loyal Nando's customer I am sickened by this lack of care in what is sent out from the kitchen at Nando's Leaping Frog. I frequent the Nando's in Savoy which is still in my opinion the best Nando's in the country with regards to the food, the service and cleanliness is something to be desired but that is for a different review in itself.
I hope that this brief review regarding the state of Nando's Leaping Frog reaches the relevant individuals and something is done about it because as a franchise it should be liable to keep in the standards of food and service as they are representing the Nando's brand in a poor light.
Dear Liesl Mac Donald,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Dear Liesl Mac Donald,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)