1 reviews | Active since Dec 2016
Nando's Long Street Dissapointing Service
I've experienced very dissapointing service from Nando's in Long Street today. I placed a phone order at 12.30. I was told that my order would be ready to collect in 20 minutes. When I got their 25 mins after my call, I paid for my order and was told it wasn't ready yet. I then proceeded to wait another 20 minutes surrounded by agitated customers who had been waiting on their online and phone orders for 40 minutes and unattentive, unprofessional staff members who couldn't answer questions regarding our orders. There was only one lady at the till serving everyone. When I eventually got my order, it was ice cold and the incorrect flavour.
Surely they should have better systems in place and train their staff how to communicate with customers who are waiting?
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)