Nando's Lenasia CHK****, 899 online Missing items

I ordered fill chicken 2 sides and 1.5 liter coke, the was from Nando's Lenasia buy Uber eats, Unathi from Nando's processed the order at 18:39 on the 25/06/2023 according to the what is written on the seal is the name written on the delivery, the Order number #10875. The issue is 1 side and the coke were missing I asked the delivery guy Raffic why they were missing he told me call them I said I don't have their number he said he also does not. Questions is how do you deliver an order you can't account for? Apparently I can't get a receipt until after 24 hours