Nando's Leaping Frog useless staff and Manager

We placed an order today at your Leaping Frog branch, we specifically asked for extra sauce on the chicken, we then repeat that we want extra sauce on the chicken, the person taking the order acknowledges the request, we pick up the order and take it home, when we open the chicken there is no extra sauce. ***? WHY? do you not want to provide extra sauce? If so then tell us, we will go somewhere else. This is not the first time, they are always messing up the orders, We call the branch speak the the manager Tumi or Tuni whatever her name is, instead of fixing the simple problem she feels the need to argue with your paying customer, one wonders how she even became the manager when she can't even deal a simple complaint, you have just lost a good customer because of a simple request, now go make a funny advert about Nando's Leaping Frog and **** service they provide