LS
Lerato S

1 reviews | Active since Jan 2013

25 Dec 2020, 16:34

Nando’s Leaping Frog selling rotten chicken

I bought a Nando’s full chicken meal with 3 sharing sides yesterday evening. I have been feeling ill and had diarrhoea since I ate it. I had a drumstick earlier and all the symptoms are back again. I called Nando’s Leaping Frog to lodge my complaint, but the manager McKenzie was very defensive and kept interrupting me upon my complaint. He has distanced himself from the fact that they are selling rotten chicken and told me it’s food poisoning and that the higher authorities of the food chain will deal with it and not him. I paid for a service from Nando’s and it was not rendered to health and safety standards. Nando’s needs to collect their chicken and reimburse me, as they cannot sell old food to clients and distance themselves from such incidents.

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Replies (1)
LS
Lerato S's update25 Dec 2020, 17:19
Reviewer Update
Nando’s called with no solutions but more problems. Seipati from the customer care called (25/12/2020 @ 17:00) to interrogate me about when I last ate, my symptoms etc as if she’s a medical doctor. Only for her to say the issue will be resolved in 15 working days!!.. I feel this is ***** as I have paid for a service and quality of a certain standard which they failed to meet. I don’t understand why it takes 15 working days to correct this matter. At this point I no longer want to even have anymore dealings with Nando’s, I just want my money back.