cW
colleen W

1 reviews | Active since Jun 2014

30 Apr 2018, 12:24

Nando's Leaping Frog

We don't often get takeaways but last Friday 27 April decided to try our local Nando's for a takeaway, Leaping Frog Shopping Centre, just off William Nicol Johannesburg. I phoned the land line number found on the internet and was connected to a Call Centre. It took at least 5 minutes to repeat my name / address and food order ! I phoned the order through at 6:35pm and was told it would be approx 1 hour. At 7:55 I phoned the land line again and was connected to yet again the Call Centre who couldn't help me as they only take the orders !!! 3rd time lucky I connected direct to the store. I was assured that the food was on the way ........ At 8:40 the food arrived, One hour late, Cold and paid for an item which was not delivered ! I did phone and complain direct to the store and was refunded for the one item and it was later on delivered free of charge - By this time we had lost my appetities - Very Disappointing !

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Replies (2)
Nando's
Nando's's reply30 Apr 2018, 16:06
Official

Dear Colleen

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)

Best regards,

Nando's
Nando's's reply30 Apr 2018, 16:06
Official

Dear Colleen

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)

Best regards,