VP
Verena P

1 reviews | Active since Mar 2009

04 Sept 2017, 14:28

Nando's Jean crossing bad service

I would like to relay my utmost disappointment in Nandos Jean crossing. I work for a corporate company in Centurion and need to go buy food on a daily basis. Thursday the 31st of August was the third time that i place an order telepathically, well in advance and when i arrive there, the order has not yet been places. On one occasion i had 30 people waiting for their food for an hour. On the 31st of August i only phoned for two meals. The order has not even been placed when i arrived there to pick it up. Then they forgot to add my cooldrinks and my perinaise. When i eventually got to sit down and open the food, the chicken strips and rice was in a burger container and the container was so soggy and soft i couldn't take it out of the bag. I am really disappointed in their staff and customer service.If it happened once, i can understand, but this is the third time i had to deal with this and then the manager is not very helpful.

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Replies (1)
Nando's
Nando's's reply04 Sept 2017, 17:25
Official

Good Day PRETTY

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Kind Regards,

Nando's Customer Care