1 reviews | Active since Oct 2019
Nandos Jean Avenue
So I order food through their call center and mo guy tells me I can collect through drive- thru. I then proceed to the drive thru wait a good 15 odd minutes but I didn’t mind, I get to the window and I’m told to go inside. I seek advise from the call center and the manager to resolve the issue as I had already waited now I was been told I must get out and walk into the store - more time hey.
After a big fight with the manager named Elna she tells me if I didn’t seek advise from the call center she would have done me a favour and let the matter go but because I went to the original source to seek help she won’t help me.
So my question is, with my own money I must call nandos to get food, get to nandos outlet ask for the manager to do me a favour so that I get my food which I have paid for. And when we ask questions we get shouted at by manager at places we are paying to get a service at WOW. I guess this is the new way of dishing out service to paying customers.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)