Nandos is full of liers

I received the most disgusting service from Nandos Parktown.

Placed an order of about R390 on Wednesday 05.09.2018, The driver came with the wrong order. I ordered 2 galic rolls and 2 normal rolls, he came with the 3 normal rolls and said that he can't go back to the store to get the right rolls because I would be charged extra and then refused to hand me my reciept saying that he is not allowed to.

Immediately after the driver left, I called the store over and over trying to get this sorted and was told by a manager "Joel" that the driver had left for his shift and since I had wasted over R50 on calls, he will personally call me first thing the following day. On the following day, I did not recieve the call in the morning and when I called the store, I spoke to another manager(Msindi) who confirmed that Joel **** when promised me a call because he knew he was off on that day. Msindi confirmed that we had been over charged after 3 hours and I had to repeat my query again. Msindi then told me he can only send the driver to bring me a roll and cannot do anything about compasating the money I had spent on calls trying to have this sorted, so he gave me a number to call their customer care line.

I then spoke to Musa in the in the customer care line and he told met that he will need to raise query to the store again and I will get a call in 24 hours from the store. It's been 72 Hours and I still haven't recieved a call from the store.

I am very disappointed that i have been forbed off for a week by the 2 managers and the customer care line agent even after they accepted that they were at fault.

I fail to understand how Nandos is failing to resolve a query of this nature. All I want is a refund for the roll I never received and compensation for all the calls I had to make to the store and the customer care line.