Nandos incompetency

Since I wrote a review about the incident that took place at Musina nandos, I received a call from one of the managers apologizing about that the incident and how the manager dealt with the issue, she then said I should bring a prescription for the medication that was ****** since it was chronic medication ,we agreed that on the 30th of july that i will bring the script , I went to the doctor for consultation because i needed a new script that was ****** together with the medication, on Monday the 1st of August , i took the script together with a receipt from the doctor to Nandos, upon arrival the manager was not at work, she was said to return on Wednesday, the lady manager who was there asked me to leave the documents , I kept the originals and she made copies, she reassured me that she will keep them in a safe and that no one, except for Gift will see them. Until to date I was not reimbursed money for my medication or consultation as promised by the manager, no communication , whatsoever.